Return Policy

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If you would like to exchange or refund a product, you have up to 30 days to contact us since the date of purchase.  If 30 days has passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. Please note that original shipping charges are non-refundable.

All orders are checked before they are sent; however errors may occasionally occur. If you receive an incorrect item on your order, please contact Crystalline Alliance immediately and we will organise for the correct item to be delivered to you. We will also arrange or reimburse for return postage of the incorrect item. Likewise if an item is missing, please contact us immediately and we will arrange for the item to be delivered straight away.  

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use CD, DVD, that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@crystallinealliance.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.   If a quality issue is identified with a sale product, a refund is possible.  This will be determined case by case.  

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: PO BOX 813, NIDDRIE VICTORIA, AUSTRALIA 3042

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 813, NIDDRIE VICTORIA, AUSTRALIA 3042

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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